1. General rules
a) The products ordered by the Buyer will be delivered to the address indicated by the Buyer as the ‘Delivery Address’ for the respective Order.
b) Worldwide delivery available.
c) The purchase invoices are sent by electronic message to the e-mail address indicated by the Buyer when registering on misastore.com.
d) MISA Brushes does not deliver within the territory of Moldova. All products can be bought in our shop:

Studio Beauty for Life
21a Ion Creanga street
2064 Chisinau
Republic of Moldova

2. Delivery methods
a) Delivery by FAN Courier Express S.R.L., hereinafter “FAN COURIER”
On the territory of Romania, the delivery is made by the foreman FAN COURIER to the Buyer or the recipient of the Order, and the latter signs a confirmation of receipt. This confirmation of receipt proves the delivery by MISA Brushes and the receipt by the Buyer or the recipient of the Order of the ordered products.
The parcel delivery itself cannot be disputed if the parcel appears to have been delivered and the carrier’s print screen proves this fact.
By agreeing to the Terms and Conditions of MISA Brushes, the Buyer agrees and empowers the carrier that, if the Buyer himself or the consignee of the delivery is not present at the address indicated for the delivery, to send the parcel to any of the persons in its premises.

b) Delivery by DHL, hereinafter “DHL”
Orders meant to be delivered outside of Romania will be shipped by DHL. Buyer or the recipient of the Order, and the latter signs a confirmation of receipt. This confirmation of receipt proves the delivery by MISA Brushes and the receipt by the Buyer or the recipient of the Order of the ordered products.
The parcel delivery itself cannot be disputed if the parcel appears to have been delivered and the carrier’s print screen proves this fact.
By agreeing to the Terms and Conditions of MISA Brushes, the Buyer agrees and empowers the carrier that, if the Buyer himself or the consignee of the delivery is not present at the address indicated for the delivery, to send the parcel to any of the persons in its premises.

3. Anomaly, damage, damaged package
a) General provisions
The buyer or the consignee of the Order is requested to check the state of the parcel and the products at the time of delivery.
In case of anomaly regarding the parcel (damaged parcel, open parcel, traces of liquid, etc.) or to the ordered product (s) (missing product), damaged product (s), the Buyer will be required to follow the procedure described below (Articles 3b and 3c), corresponding to the conditions of the Order. The Buyer will not be able to claim any reimbursement of any amount. Moreover, the Buyer will not be able to even demand MISA Brushes to deliver the ordered products again.
The Buyer of the Order has the possibility to call the MISA Brushes Customer Service to find out how to return the damaged product (s). The procedure for returning damaged products indicated by the MISA Brushes Customer Service must be followed by the Buyer. Otherwise, the Buyer will not be able to demand the reimbursement of any amount or the replacement of the respective products.

b) Procedures to be followed when the package is damaged
• In case of finding the anomaly in the presence of the prepaid FAN COURIER
In the case of visible damages of the parcel, the Buyer will refuse the delivery and will immediately, clearly and in detail formulate all the reservations regarding the anomaly found. These reservations must be written by the Buyer or the recipient of the Order on the delivery receipt of the FAN COURIER.

At the same time, the Buyer will report the objections to the MISA Brushes Customer Service at [email protected]
• In case of finding the anomaly in the absence of the prepaid FAN COURIER
The Buyer will report the damages or deficiencies found, making all the complaints and reservations to the MISA Brushes Customer Service by e-mail to: [email protected] Incident notification and reservation formulation must take place as soon as possible, but not later than 3 (three) business days from the date of delivery. MISA Brushes will provide you with an answer regarding the registered complaints within a maximum of 30 (thirty) days. Disputes that could not be resolved amicably will be deferred to the competence of solving the courts of Romania, without excluding the possibility of intervention of other relevant institutions.

3.3. The procedure that must be followed in case of missing or damaged products
The buyer or the recipient of the Order will have to report the absence or degradation of the MISA Brushes Customer Service product by e-mail to [email protected] Incident notification and reservation formulation must take place as soon as possible, but not later than 3 (three) business days from the date of delivery. MISA will provide you with an answer regarding the registered complaints within a maximum of 30 (thirty) days. Disputes that could not be resolved amicably will be deferred to the competence of solving the courts of Romania, without excluding the possibility of intervention of other relevant institutions. The MISA Brushes Customer Service may request any information regarding the identity of the Purchaser or the recipient of the Order and may use any useful verification in this regard.

4. Delivery times
A delivery of the purchased products will be attempted within a period of approximately 1-7 working days from the conclusion of the sale-purchase contract. In duly justified cases, the delivery period may be a maximum of 30 (thirty) days from the conclusion of the contract. The delivery times start to run from the date of the conclusion of the sale contract, namely the transmission of the electronic message to confirm the Order.

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